Challenges of IR 4.0
In reality, we are in a very confusing Era. At one end, we have the vision and wish to move towards the Fourth Industrial Revolution but in actual fact, we are still in a mixed era of IR1.0, IR 2.0, IR3.0 and IR 4.0.
There’s a difference between the word “Revolution” and “Evolution”. Revolution is about transformational change and evolutionary is incremental change. These two have a different set of a thinking process. Are we ready to embrace? What are the challenges and how can we overcome them? Or take the risk of becoming obsolete by being left behind?
Telekom Malaysia Berhad (TM), Malaysia’s Convergence Champion and No. 1 Converged Communications Services Provider offers a comprehensive suite of communication services and solutions in fixed (telephony and broadband), mobility, content, wifi and smart services. As a market leader, TM is driven by stakeholder value creation in a highly competitive environment. The Group places emphasis on delivering an enhanced customer experience via continuous customer service quality improvements and innovations, whilst focusing on increased operational efficiency and productivity.